Shipping policy
Got it — free shipping on everything, 4–7 day delivery. That's simpler and cleaner. Here's the updated version with the email fixed and both changes made:
Is shipping free?
Yes — we offer free shipping on all orders, with no surprises at checkout. We want your experience to be quick and simple.
Do you ship worldwide?
Yes, we ship worldwide. We've made the shipping process as simple and efficient as possible for you.
How long will shipping take?
Estimated delivery is 4–7 business days. Please note that shipping times are approximations and may be affected by stock, time of year, global events, and other factors. Orders may arrive earlier or later than the listed estimate.
How long are processing times?
Orders usually ship within 1–3 business days. This is an average and may be affected by order volume, time of year, and similar factors.
How do I track my order?
Once your order is processed, you'll receive a tracking number sent to the email you ordered with. Enter this number on our tracking page to follow your order. If you have any issues, email us at support@luminarysmile.com.
Incorrect shipping address
We are not responsible if an incorrect shipping address is entered, resulting in a failed delivery. Please make sure your shipping address is correct before completing your purchase.
Pick up
In some cases, orders may need to be picked up at a local post office or nearby location — for example, if the carrier can't deliver to your address, there's nowhere safe to leave the delivery, or another issue arises. In these cases, you'll be responsible for picking up the order.